Front Desk Agent – Grand Baymen, Belize


Join the dynamic team at Grand Baymen in Belize as a Front Desk Agent, where your primary role will be to provide exceptional customer service and support to our guests. You will be the face of the hotel, making a significant impact on guest experiences through your interactions and service excellence.

Key Responsibilities

  • Greet guests warmly and assist them with their needs.
  • Efficiently check guests in and out of the hotel.
  • Manage and coordinate guest bookings and reservations.
  • Arrange various activities for guests and provide local recommendations to enhance their stay.
  • Oversee room readiness, including inspecting rooms before guest arrivals and verifying conditions post-stay.
  • Handle daily sales entries and collect payments for various services.
  • Manage and update information on online travel agency sites.
  • Respond promptly and professionally to reservation requests and inquiries.
  • Complete special projects and tasks as assigned by hotel management.

Required Qualifications

  • Excellent communication and interpersonal skills.
  • Proficiency in English; knowledge of additional languages is a plus.
  • Strong organizational and multitasking abilities.
  • Willingness to learn our computer systems/reservation software
  • Ability to work in a fast-paced environment and remain calm under pressure.

Preferred Qualifications

  • Flexibility to work in shifts, including weekends and holidays.
  • A professional appearance and friendly, welcoming behavior.
  • High school diploma or equivalent; further education in hospitality or relevant fields is a plus.


  • Previous experience in a customer service or hospitality role is preferred.
  • Experience with cash handling and basic accounting tasks.
  • Familiarity with the local area, attractions, and activities is advantageous.

What we offer:

  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package (details as applicable).

Compensation & Benefits:

  • $350.00 weekly (BZD) is based on a 45-hour week bi-weekly payment.
  • Any additional hours exceeding 45 hours for the week will be paid as overtime. 
  • Holiday work will also be paid as per the labor laws of Belize.
  • The employee is entitled to two weeks of paid vacation leave to be prorated and taken upon one year of employment.

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